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Things to know
Due to safety reasons, our returns policy does not allow for any of our prescription medicines to be returned. We are not authorised to resend any returned medication. If you have any unwanted or unused medication, you can take it to a pharmacy local to you and they will ensure the products are disposed of safely.
If you’ve chosen for any of our products to be delivered to you by post, you can cancel your order at any point up until the dispatch of the items – your order can be cancelled by contacting Welcome Meds.
We ensure that all our customers’ medical data and order history remains completely confidential. These details can only be viewed by our staff and medically-trained doctors, and we will never disclose this data unless legally obliged to do so by law.
Welcome Meds has a written complaints policy and procedure. We aim to acknowledge all formal written complaints within two working days and to respond within five working days of receiving them.
If you need to lodge a formal complaint, please send an email to Welcome Meds. If you’re unsatisfied with the response that Welcome Meds has made to your complaint, you should contact the KNMP who will investigate the issue further.
Unfortunately we are unable to provide emergency medical advice or assistance. If you have any urgent medical questions or you think you, or someone you are with, are experiencing a medical emergency then call the emergency services for your location.